Understanding Boards
A board in Jira Service Management serves as a visual representation of your project’s workflow. It allows you to track the status of issues as they progress through various stages. Each issue is represented by a card that can be moved across columns corresponding to different stages of your workflow. By organizing work into columns like “To do,” “In progress,” and “Done,” you can easily monitor the status of tasks at a glance.
These Features used to require Jira Software licensing in addition to Jira Service Management but no longer!
Adding a Board to Your Project
Adding a board to your project is simple. If it’s not automatically enabled for your newly created service project, you can enable it through the project settings. Here’s how:
- Go to Project settings, then select Features.
- Use the toggle to enable Board under Feature lab.
Once enabled, you’ll have access to a default board with three columns: To do, In progress, and Done.
Customizing Your Board
Tailoring your board to fit your team’s workflow is key to maximizing its effectiveness. You can customize columns to align with your specific processes. Here’s how:
- Navigate to Board from the left-hand navigation menu.
- Select More (), then click on Board settings.
- Make the desired changes to your columns to reflect your workflow stages.
Additionally, you can edit statuses on individual workflows by going to Project settings and selecting Workflows.
Conclusion
Boards in Jira Service Management are powerful tools for visualizing and managing your project’s workflow. By understanding how to set up and customize boards, you can enhance collaboration, improve task visibility, and boost productivity within your team. Get started today and unlock the full potential of boards in your projects!
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